Please read these important terms and conditions carefully:

LESSON GUIDELINES

• Please aim to be on time for all lessons. Unfortunately, if you are running late, we can only provide you with your remaining lesson time and no time thereafter to allow your coaches lessons to flow as scheduled. This applies both in-studio and online.
• Coaches attempt to have all lessons running on-time, but please understand that there can be occasional delays.

RESCHEDULE & CANCELLATION POLICY

• For changes to lessons, please call or leave a message on 08 7226 8395 or email admin@voicehouse.com.au. 
• Lessons cancelled with more-than 4 hours’ notice but less than 7 days notice, can be re-scheduled once within fourteen (14) days. 
• Lessons cancelled with less-than 4 hours’ notice will incur a full-lesson forfeit.
• You can postpone your membership anytime, by giving a minimum of 7 days’ notice before your next scheduled lesson. 
• You can cancel your membership anytime, by giving a minimum of 7 days’ notice before your next scheduled payment.
• A late cancellation fee of AU$45.00 will be charged for any membership cancelled with less than 7 days’ notice.
• Lessons that have been paid for can be postponed for up to 6 months from the date of your last used lesson. After this period, any remaining lessons will be forfeited and no refunds will be issued. 
• Peak Membership, Flexi Package and Casual Lessons can be re-scheduled anytime. Off-Peak Lessons can only be rescheduled in off-peak times.
• Customers are allowed to reschedule a maximum of two (2) lessons per-calendar month. All remaining lessons cannot be rescheduled within the same month and any unattended sessions will incur a full-lesson forfeit.
• All rescheduled lessons are final and cannot be re-scheduled again. In the event you cannot attend your agreed upon reschedule session, your session will incur a full lesson forfeit. 
• Please choose carefully, as all lessons are non-refundable. If choosing to withdraw before the completion of a Casual Lesson, Package or Membership you will still be charged in-full for all of the lessons you have used, not used and/or forfeited.

ONLINE LESSONS

• If a lesson cannot be completed due to internet connection issues, Voicehouse will re-schedule the remainder of that lesson once only within a 48-hour period. Although we understand that these things are sometimes unpredictable, Voicehouse has a high-quality internet connection, therefore it is up to you to change your location/update your connection for your re-scheduled lesson.
• A minimum of 2 HOURS NOTICE is required to transfer any in-house lesson to an online format.
• Less-than 2 hours’ notice will incur a full-lesson forfeit UNLESS the lesson can still be attended in-person.

OTHER LESSON INFORMATION

• Voicehouse is generally closed on Australian Public Holidays, with some exceptions. You will have the option re-schedule your lesson within two weeks it falls on a public holiday. This applies to both in-studio and online lessons. 
• Notification of lesson absences including but not limited to means such as social media or text message unfortunately cannot be accepted. Please do not contact coaches personally, all notifications must be made directly with Voicehouse administration via phone or email. 
• Private lesson times are also subject to change, with notice, and remaining lessons will not be refunded if your current timeslot needs to be rearranged. However, we will do our absolute best to find you another suitable day and time should this affect your lessons. 
• If more than 3 lessons in a row are missed, your usual time may be given to another customer and you may have to re-book at another available time, possibly with another coach. 
• If your usual coach is away, Voicehouse reserves the right to schedule a relief-coach in their place or re-arrange your lesson(s) to another suitable time, with notice. Should you wish to reschedule your lesson, we cannot guarantee that your rescheduled session will be with your usual coach. Packages and Memberships cannot be paused or cancelled due to a coach’s absence. 
• No lessons can be booked or honoured until full payment in advance has been processed. This applies to all Introductory Passes, Casual Session, Group Sessions, Monthly Memberships & Flexi Packages.
• For current lesson prices, please refer to our current Price List. Lesson prices are subject to change at any time with notice.

PERFORMANCES & GIGS (Held live in Adelaide)

• A Performers Entry Fee is charged for participation as a soloist or group participant in a Gig (live performance). Fees may vary and will be sent to you on a case-by-case basis. It is not compulsory to perform in a Voicehouse Gig. 
• If choosing to withdraw from a Gig after the payment cut-off, no-refunds will be issued.
• Ticket prices will vary from show to show. Please note that all tickets purchased to our bi-annual gigs are non-refundable. If you are unable to perform, we still encourage you or your guests to attend and enjoy the show.

INJURIES & ILLNESS

• Voicehouse will not accept responsibility for any injuries sustained during lesson, on-site for a performance or whilst on the premises.
• I am aware that in the case of a serious accident, the enrolled customer will be transported straight to hospital. All costs involved will be payable by me. I hereby indemnify and hold harmless Voicehouse and its staff, in regards to any injuries that may occur during class participation or my time on the premises.
• Should you be diagnosed with Covid-19 or made aware that you are a ‘close-contact’, our usual reschedule policy still applies. However, should you be feeling up to it, we encourage singers to avoid rescheduling lessons and instead, have lessons facilitated ONLINE for the duration of their isolation period.
• Should you be absent due to illness for MORE than 2 weeks and your rescheduling period lapse, Voicehouse will require a current Medical Certificate to honour your expired lessons.

MEDICAL HISTORY DISCLOSURE

• Voicehouse is built on foundations of inclusivity and chooses to accept anyone regardless of their medical status. Therefore, we do not require any proof of vaccinations or otherwise from our staff or customers. It’s our policy that all personal medical information of staff/clientele is not disclosed, and coaches/students cannot be selected based on vaccination status.

PHOTOGRAPHY & VIDEOGRAPHY

• I agree to give permission for any photographs and videos of my/my child’s performance(s) to be displayed in promotional materials such as brochures, websites, social media pages, YouTube videos and anything else with the Voicehouse name attached to it only.
• I also give Voicehouse permission to photograph or video all of my/my child’s performances and understand that this may be used for DVD’S available for purchase by yourself and other customers. I understand that I/my child will have no share in any revenue from the sales of these products.

Last Updated on 21 June 202